Last edited: 2024 March 28th 

1. General provisions

1.1. The rules of Tyku online store (hereinafter - the Rules ) are a legal document binding on the Buyer and the Seller, which defines rights and obligations of the Parties, conditions and procedures for the purchase, payment, delivery and return of the goods, as well as other conditions related to the purchase and sale of goods in the electronic store.

1.2. A Buyer in these Rules is considered a person who makes a purchase on Tyku online store.

1.3. By placing an order the Buyer unconditionally confirms that he/she has the right to buy on the online store.

1.4. The Seller means MB "Joyful Life" (a company established and registered under the laws of the Republic of Lithuania, whose legal entity code is 305757964, registered office address - Alytus, Lauko St. 3-5, Lithuania). The seller provides goods and services on Tyku online store www.tyku.app.

1.5. The Seller reserves the right to change, amend or supplement these Rules at any time. The changes of the Rules come into effect from the moment of publication for all transactions concluded after the publication. Therefore the Buyer is recommended to familiarize himself with the Rules during each purchase. The Rules are available on the online shop website www.tyku.app.

1.6. The Seller is exempted from any responsibility if the Buyer has not fully or partially familiarized himself/herself with the rules on the website, although he/she was given such an opportunity.

1.7. Goods means digital and physical items and products that the Sellers makes available for purchase on the online store www.tyku.app.

2 . Buyer's rights and obligations

2.1. The buyer has the right to purchase goods in Tyku online store in accordance with these Rules.

2.2. Cancellation or adjustment of the ordered and created Shopping Cart is not possible.

2.3. The Buyer pays for the purchased goods and accepts them in accordance with the procedure provided in these Rules.

2.4. Buyers of the online store Tyku must comply with these Terms and Conditions and must not violate the laws of the Republic of Lithuania.

3. Seller's rights and obligations

3.1. If the Buyer tries to harm operations of the online store, pose the risk to data security or violates the Buyer's obligations in any way, then the Seller has the right to restrict the possibility for the Buyer to use Tyku online store.

3.2. The seller provides the services of the online store which operating conditions are determined by the Rules and other conditions published on Tyku online store.

3.3. The Seller undertakes to deliver the goods purchased by the Buyer in the prescribed manner, based on the conditions established by these Rules.

3.4. The Seller undertakes to respect the Buyer's right to privacy regarding his personal information.

3.5. When, due to unforeseen circumstances, the Seller cannot deliver the product purchased in Tyku online store, the Seller can offer an analogous product. If the Buyer refuses, the seller undertakes to return the money paid within 7 (seven) working days.

4. Prices of goods

4.1. The prices of goods in the online store are in euro currency.

5. Ordering and paying for goods

5.1. While visiting the online store the Buyer chooses the goods he/she likes and forms a shopping cart. After creating the shopping cart the Buyer enters the data necessary for the delivery and purchase of the selected goods: his/her name, surname, e-mail address, postal address, phone number and additional information that may be important when delivering the ordered goods.

5.2. The contract is considered enforceable upon receipt of payment from the Buyer.

5.3. The Buyer can pay for the goods with a bank card through the Stripe payment system or online banking using OPAY system. Payments are accepted in euro currency.

6. Delivery of goods

6.1. When ordering goods the Buyer must specify the exact delivery address of the goods. When purchasing digital goods, courses, audio material (meditations, etc.), order information is delivered to the e-mail address provided by the Buyer. In case of purchasing physical goods, they are delivered to the self-service parcel terminal which is selected by the Buyer. Physical goods are delivered within 3-7 days.

6.1.1. In case of physical goods delivery to the self-service parcel terminal, it is sole Buyer's responsibility to pick up the goods from the parcel terminal within given time frame as informed by the courier. The courier determines how long is the parcel stored in the parcel terminal.

6.2. When the Buyer purchases digital courses, audio recordings etc., it may receive an offer to access the purchased content on other platforms than the online store. In that case the Buyer receives login data and additional information to the e-mail provided by him/her.

6.3. The Seller is not responsible for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated to the Seller or due to circumstances beyond the control of the Buyer.

7. Return of goods

7.1. Purchased digital products (courses, audio material, visual material etc.) are NON-REFUNDABLE.

7.2. Quality physical items can be returned within 14 days of receipt. Defects of sold low-quality goods are eliminated, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania and the "Rules of Retail Trade" approved by the resolution of the Government of the Republic of Lithuania.

7.3. In order to return the physical product(s), the Buyer first must contact the Seller by email at info@tyku.app.

7.4. Money for the returned physical goods are transferred to the Buyer within 10 days from the acceptance of the return of the goods. Money is transferred to the same bank account, from which the payment to purchase the goods was done.

8. Exchange of information

8.1. The Seller contacts the Buyer using the e-mail address provided in the registration/purchasing form, while the Buyer can use all communication channels specified in the "CONTACTS" section of the online store.

9. Liability

9.1. The Buyer is fully responsible for the correctness of the data provided in the registration/purchasing form. If the Buyer provides inaccurate data in the registration /purchasing form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses caused by the Buyer.

9.2. The Seller is exempt from any responsibility in all cases where losses occur due to the Buyer's failure to familiarize himself/herself with these Rules, regardless of the Seller's recommendations and his/her obligations (although he/she was given such an opportunity).

9.3. In the event of damage, the guilty party compensates the other party for the losses incurred in accordance with the procedure and grounds established by the legal acts of the Republic of Lithuania.

10. Marketing measures applied by the seller

10.1. The seller can carry out various types of promotions, change their conditions or terminate them.

10.2. During the purchasing process The Buyer has an option to agree with receiving newsletters from Tyku online store. If the Buyer does agree to receiving newsletters, the Seller will not use the Buyer's personal data for marketing purposes and will not send advertising or information messages to the Buyer, except for those necessary to fulfill the order submitted by the Buyer.

10.3. The Buyer can cancel  newsletter subscription by contacting the Seller or following instructions on the received newsletter.

11. Final Provisions

11.1. These Rules are prepared in accordance with the legal acts of the Republic of Lithuania.

11.2. These Rules and relations between the Parties as set out in these Rules are applied and interpreted based on the laws of the Republic of Lithuania.

11.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

11.4. The Parties are exempted from fulfilling their obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which include:
• fire, explosion, storms and other natural disasters and natural forces that prevent the fulfillment of assumed obligations or delay their fulfillment;
• an event or circumstance beyond the control of the contracting party (Parties) and which prevents the fulfillment of assumed obligations or delays their fulfillment;
• Actions by the government or authorities that prevent or delay the fulfillment of assumed obligations.